In a recent development that highlights how rep-customer interactions can be leveraged to gain market intelligence. Scoop, a Mumbai based startup, has developed an AI-powered conversational analytics platform. Designed to help Inside Sales teams to maximize sales conversion optimization.
Scoop leverages machine learning to mine insights from customer conversations across voice, video, and text sources to discover sales opportunities. The insights gleaned by the AI, utilized to coach sales representatives, helping them win more deals. With more efficient conversations over time.
Conversations between a sales representative and a customer are a storehouse of valuable information. Usually lies untapped.These conversations usually happen across channels and mediums. Scoop ensures that all the conversations transcribed and searchable, which then mined by ML algorithms to uncover unique market insights.
The platform provides a clear and timely view of customer intent, while revealing the gaps and strengths of the representatives. This information analyzed to prepare a personalized coaching plan. Shared with each representative, to unravel the mystery of why deals won or lost. Scoop aims to enable enterprises to leverage conversational analytics, understand the key problems and eventually skyrocket conversions.
Words said by Co-founder
VeerChand Bothra, Co-founder of Scoop said, “Although enterprises have CRMs to address multiple customer problems, there is a need to go beyond that. Rep-customer conversations comprise a barrage of hidden details, which CRMs fail to cover. Analyzing this information is critical for an enterprise to win customers. Our latest product, Scoop leverages ML algorithms to decode conversations and perform conversational analytics for generating effective marketing leads, helping digital sales teams close a deal during customer interactions. We foresee this product emerging as a game-changing tool for enterprises, helping them identify areas of improvement, and achieve large-scale success in the long run.”
Several enterprises already leveraging new-age tools like chatbots, live chat, natural language processing, and automated speech recognition, among others to decipher conversations and help sales teams maximize conversions.
Scoop an expansion of SalesTech that goes beyond CRM and intricately designed to help enterprises secure more customers future.
Scoop being built with the belief that conversational intelligence is increasingly. Becoming a key enabler of content and commerce in the digital age and. Will play an essential role in adding value to the Inside Sales industry in the coming years. Scoop a startup incubated by Netcore Solutions which enables them to move with vigour and find solutions for a variety of use cases presented by the industry.
For more information visit : https://www.scoop.ai/
Twitter Handel: @scoop_ai